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All items warranted against manufacturer's defects and are tested before shipment. Please to arrange for a warranty return. If it's our fault, we'll fix it.
For returns within 60 days there is a 10% restocking fee on non-defective, unused items to cover our costs and labor in processing your order.
Plans/DVDs are not refundable under any circumstances
If returns are received more than 60 days after your purchase, the restocking fee will be 15%. This is because my payment processor does not refund my initial processing fees after 60 days, so it costs me more to provide a refund.
We keep our prices very, very low. So while we will gladly replace or refund defective items, we cannot offer refunds on used items that are not defective.
Buyer is responsible for all return shipping costs.
We offer Email support for drilling problems. Well drilling can be complicated at times, but most problems have a simple solution. If you are having trouble with your well and cannot find the answer in the included plans, please contact us using the "FAQs and Contact Us" button on the left side of this page and we will do our best to assist you
Like using any tool, well drilling can be dangerous in inexperienced hands; we at Pinnacle Switch Builders, Inc. strongly recommend that you only attempt to drill a well if you have experience using similar tools and following safety protocols. Failure to do this can result in serious personal injury and damage to or possible loss of the tools and other parts.
Pinnacle Switch Builders Inc., doing business as Well-Tek will not be responsible for injuries incurred while drilling your well or using the materials in the kit(s), or for damage to or loss of tools or materials while drilling due to carelessness or neglect, not following recommended safety precautions, not following the plans, or for cave-ins or accidents that occur while downhole.